09 / Contact
Send the name. You get an answer in two working days.
Write the domain and what is going wrong. A domain name check, mail that lands in spam, a transfer stuck on an auth code, a name you want to buy from the owner. One of the two of us reads it and writes back with what we see and what it would cost.
Inquiry
One form. Every service.
The domain name field matters more than the message. With the name we can run the WHOIS and DNS lookups before we reply, so the first answer already carries a number instead of a question.
What makes the first reply useful
Most inquiries arrive as "our email is broken". That sentence has about nine possible causes. The domain name narrows it to one or two before anyone has to ask.
Send the registrar's name if you know it. If you do not, that is fine. Finding it takes us about a minute and is often the first surprise.
After you send it
From inbox to domain card.
Indicative starting points: domain status check from USD 120, mail setup from USD 280, transfer from USD 90 plus the registrar's own fee, renewal watch USD 60 per domain per year. See all services for scope.
-
We look before we reply
Within two working days. Public lookups only: RDAP for registrar and expiry, the EPP status codes, nameservers, the MX and TXT records anyone can query. We need no password for this and we will not ask for one by email.
-
You get a written quote
It names the records we would change, the hours we expect and a fixed figure. If the fix is one line in your DNS that you can paste yourself, we say so and charge nothing.
-
You give access, in your own account
Delegated access at the registrar or the DNS host, never your login. For a registrar transfer the new account is opened in your name, with your card on file.
-
We change, wait for TTL, then check
Records are changed with the old TTL respected. For a mail cutover that can mean a 24-hour wait, which the SPF calculator works out from the numbers.
-
You keep the domain card
One page: registrar, expiry, lock status, nameservers, DNSSEC, MX target, SPF lookups out of 10. We re-check the records free within 30 days of handover, as the terms state.
Questions people ask on the phone
Anything else, ask in the form. Short questions are fine.
Can you just check one domain before I buy it from the owner?
Yes. That is the domain status check, from USD 120. We read the WHOIS history before we read the price: expiry, locks, prior owners where the archive shows them, and whether the name sits on a blocklist. If you want the seller to see the same facts, ask about a sale page.
Do you need my registrar password?
No. Most registrars and DNS hosts let you add a second user with limited rights. If yours does not, we sit on a call while you make the changes. We do not keep anyone's passwords.
Will you host my site or build it?
No. We do not sell hosting, we do not build websites and we do not resell names. We set up and explain the records that point your name at whoever does those things.
Can you promise my mail will reach the inbox?
Nobody honest can. Correct SPF, DKIM and DMARC remove the reasons a receiving server has to distrust you. Content, sending volume and list quality are yours. What we can say is that an SPF record over 10 lookups fails every time, and that one we fix.
I am outside Austin. Does that matter?
Not at all. DNS has no city. Clients anywhere in the United States work with us by email, phone and shared screen.